FAQ — Refresh Health NP

Question 1

Do I need a referral to become a patient?

Accepted Answer

No referral is needed. You can book directly through our website or by calling our office. We make it easy to get started without jumping through hoops.

Question 2

How do I know which provider is right for me?

Accepted Answer

Our team will help match you with the provider best suited to your needs during the intake process. You can also review each provider's specialties on our Providers page. If you have a preference, just let us know when booking.

Question 3

What happens at my first appointment?

Accepted Answer

Your initial evaluation is a comprehensive 60–90 minute session. Your provider will take time to understand your full history — mental health, medical background, lifestyle, and goals — before collaborating with you on a personalized care plan.

Question 4

How long does it take to get an appointment?

Accepted Answer

We typically have availability within 1–2 weeks for new patients. Urgent situations are accommodated whenever possible — reach out and we'll do our best to get you seen quickly.

Question 5

Do you offer both telehealth and in-person appointments?

Accepted Answer

Yes — we offer both telehealth and in-person visits. You can choose whichever format works best for you, and many patients mix both depending on their schedule and preference.

Question 6

What do I need for a telehealth appointment?

Accepted Answer

You'll need a smartphone, tablet, or computer with a camera and microphone, and a stable internet connection. We use a HIPAA-compliant video platform — you'll receive a secure link before your appointment.

Question 7

Is telehealth as effective as in-person care?

Accepted Answer

Research consistently shows that telehealth psychiatric care is just as effective as in-person visits for most conditions. Many patients appreciate the flexibility — it removes barriers like transportation, time off work, and childcare.

Question 8

Where is your in-person office located?

Accepted Answer

Please contact us or check our booking page for our current office location and availability. We're happy to help you find the most convenient option for your care.

Question 9

Do you accept insurance?

Accepted Answer

Yes — we accept most major insurance plans for our core psychiatric services, including evaluations and follow-up visits. The Functional ADHD Program and Weight Loss Program are both cash-pay only. These programs involve extended appointment times, in-depth functional testing, and a level of personalized care that falls outside standard insurance reimbursement. For both programs, we provide a superbill so you can seek out-of-network reimbursement from your insurer.

Question 10

Why are the Functional ADHD and Weight Loss Programs cash-pay?

Accepted Answer

Both programs go well beyond a standard visit — they include extended evaluation time, comprehensive lab work, functional testing, and ongoing coaching. Most insurance plans are structured around shorter, narrowly defined visits and don't reimburse for this level of depth. Keeping them cash-pay allows us to provide the thorough, unhurried care these programs require without cutting corners to fit an insurance billing model.

Question 11

What is a superbill and how do I use it?

Accepted Answer

A superbill is an itemized receipt with the diagnostic and procedure codes your insurance company needs to process a claim. After your appointment, we'll provide one upon request. You submit it directly to your insurer, and they'll reimburse you based on your out-of-network benefits.

Question 12

What are your fees for cash-pay services?

Accepted Answer

For patients without insurance, or whose plan we don't accept, standard psychiatric visits are $200 for an initial evaluation and $150 for follow-up visits.

Functional ADHD Program (cash-pay only): Initial evaluation $300 (60–90 min), follow-up visits $200, 12-Week Intensive Program $800 — includes initial evaluation, two follow-up visits, weekly coaching calls, and a personalized care roadmap.

Weight Loss Program (cash-pay only): Contact us for current pricing. Payment is due at the time of service.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, HSA/FSA cards, and cash. For cash-pay services, payment is collected securely at the time of your appointment.

Question 14

What makes your ADHD care functional?

Accepted Answer

Our functional approach goes beyond medication management. We look at the whole picture — nutrition, sleep, nervous system regulation, lifestyle, and environment — alongside evidence-based psychiatric treatment. The goal is to address root causes, not just manage symptoms.

Question 15

Do you treat ADHD in children?

Accepted Answer

Yes. We treat ADHD in children ages 5 and up, in fact that is our expertise. We also treat adolescents and adults. Our providers are experienced in age-appropriate evaluation and treatment, and we involve parents as partners in the care process for younger patients.

Question 16

What is the 12-Week ADHD Intensive Program?

Accepted Answer

It's our most comprehensive ADHD offering — a structured 12-week program that includes an initial evaluation, two provider follow-up visits, weekly ADHD coaching calls, parent or patient coaching, priority provider access, and a personalized 12-week care roadmap. It's designed for patients who want deep, sustained support rather than a one-time evaluation. This program is cash-pay only due to the extended time and in-depth functional testing involved.

Question 17

Will I definitely be prescribed medication?

Accepted Answer

Medication is one tool among many. Your provider will work with you to determine the best approach based on your unique situation, preferences, and goals. We will work together to find the root cause of your symptoms. We take a whole-person approach to have the most successful outcome.

Question 18

How often will I need follow-up appointments?

Accepted Answer

Follow-up frequency depends on your treatment plan and how you're responding to care. Most patients are seen monthly due to the integrative approach we take.

Question 19

Can I message my provider between appointments?

Accepted Answer

Yes. We offer secure messaging through our patient portal so you can reach your care team with questions or concerns between visits. We aim to respond within 1-2 business days.

Question 20

What if I need to cancel or reschedule?

Accepted Answer

We ask for at least 24 hours' notice for cancellations or reschedules. Late cancellations or no-shows may be subject to a fee. We understand life happens — just reach out as soon as you know.

Question 21

Is my information kept confidential?

Accepted Answer

Absolutely. We operate on a fully HIPAA-compliant platform. Your health information is private, encrypted, and never shared without your explicit consent, except as required by law.

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